Here at Chandrika Thomas London "CTL", we aim to treat our customers exactly how we would like to be treated. We pride ourselves on a high level of customer service and make our website and content delivery fast, easy and reliable. We solve problems with a relaxed and understanding approach, always with your best interests in mind. You should note that your statutory rights under the current consumer protection laws are not affected.

Any changes we make to this policy in the future will be posted on this page and when appropriate, notified to you by email. However, we advise you to check this page regularly to keep up to date with changes. 

What information do we collect?

The information we collect when you place an order will be stored in our database and used only to carry out your instructions and action your payment. For more information about how your payment details are stored, see 'payment' below. We will contact you by phone, email or post in relation to your order and account, and we may sometimes email you with details of any important news or special offers only if you have opted in to our newsletter mailing list. Customer details, including but not limited to name, address, contact email and phone number, are stored in-house within our website CMS database and accounts software.

If there is information you would like to access or wish to withdraw your consent of this personal data, please contact us using the 'Contact Us' menu on this website or telephone/email us. Please provide as much information as you can; we will gladly let you know which information we hold on you. You have the right to access or withdraw data at any time.  

You will only be added to our mailing list when opting in if you would like to opt-out at any time, you can do this in the following ways:
- All email newsletters will contain information on how you can unsubscribe; or
- Email info@chandrikathomas.co.uk, writing "unsubscribe" in the subject heading.

What information do we share with others?

There are no circumstances under which this information might be sold to a third party for marketing or commercial purposes. We may contract with other companies to provide payment processing, shipping, email marketing and digital marketing. We provide these companies with only the information they need to perform their services. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so.

Links to third-party websites

The site may, from time to time, contain links to and from third-party websites. If you follow a link to any of these websites, please note that these websites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. 

Privacy of children on our website

Our website is not intended for use by children under 14, and we will not knowingly collect any information from any person under the age of 14. 

Payment

We accept payment from the debit/credit cards listing at the bottom of this webpage. They include: Apple Pay, Visa, Mastercard, American Express, Discover, Diners Club, Maestro, Shop Pay, Google Pay which are secured and processed by Shopify. This third-party payment provider stores full debit/credit and/or login information which we do not store ourselves or have full access to view. If you would like to make a payment over the phone, please call us on: 07885 269 268 we will not save any card details unless requested.